Community Testimonials and Stories

"About 3.5 years ago, my mother moved into The Haven of North Hills. Although it was a difficult decision because she very much wanted to maintain her independence, I toured six facilities before making my choice, with The Haven being the last one I visited. It was, by far, the nicest and cleanest facility, and the staff was incredibly friendly and welcoming. I also began asking friends whose relatives had lived at The Haven about their experiences. One thing that stood out was how little staff turnover there was compared with other facilities. That consistency was very reassuring to me. During the 3.5 years my mother lived at The Haven, she developed wonderful friendships with both the staff and other residents. She truly enjoyed living there and was happy to call it home until her passing in August. Even though I visited my mother regularly, the staff would still provide me with weekly updates about how she was doing. Their communication, compassion, and genuine care meant so much to both my mother and our family. The Haven of North Hills is truly an amazing place for a loved one to live, feel cared for, build friendships, and thrive during their golden years. I will always be grateful to the staff for the kindness and care they gave my mother."

"I can't give enough accolades to ALL the staff from the top down for the level of care at The Haven. From the moment I walked in the building while looking for a place for my loved one, I knew I had found a gem. The grounds are well-kept, the building has modern decor touches, is in terrific shape, and I was met with a GENUINE smile and greeting. I soon found out that they had something like a dozen employees that had worked there for more than a decade and just as many quickly reaching that milestone. After taking the tour of the facility and hearing about all the amenities, I knew I had found the perfect place. This was over 6 months ago, and they have proven themselves even more capable and amazing in our eyes since. Thanks to everyone at the Haven for all the help and peace of mind they have given myself and my family when making such an important choice."

"Although my mom’s time at The Haven at North Hills was brief, it was truly meaningful and filled with warmth. From the moment she arrived, we were impressed by her beautiful new surroundings as well as the welcoming and compassionate staff. They treated her with genuine care and kindness, and it gave our family so much peace knowing she was in good hands. There are so many engaging activities offered—and my mom enjoyed participating whenever she could. The Haven goes above and beyond to help residents feel connected, active, and valued. We are very grateful for the support and quality of care she received during her time there. Thank you to everyone at The Haven for making her time there so special."